Tag Archives: crisis communication

Pepsi, United, and Sean Spicer in a race to see who can be worst at PR

UPDATE: Special new United nasty message to full fare first class passenger. Presented with little further commentary, tweets explaining why Pepsi, United Airlines, and the Trump administration have had a bad week in communicating with their publics: It started with Pepsi and … Continue reading

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NFL & Sponsor Trouble – Part 2

Another day, another look at the National Football League’s violence against women and children crisis: Minnesota Vikings initially reinstate Peterson, then ban him from all team activities According to the Washington Post, the Vikings have banned Adrian Peterson from participating … Continue reading

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When the sponsors get involved, you know the NFL is in trouble

If you’ve been paying any attention to sports news for the last couple of weeks, you know that the NFL has a crisis on its hands.  A crisis of star players who have been caught committing a range of violent … Continue reading

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Questions Worth Asking (Maybe)

What are the six types of Twitter communities?  And which are the most toxic? Would you be surprised if it were the political ones? Nah, me neither.  This is from The Fix blog at the WaPo, but you can read … Continue reading

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Media Lessons for the Clueless

It’s almost New Year’s, and that means it’s time to look back at the year that was, to look forward to the year that will be, and to be thankful you didn’t do something utterly clueless through the media.  That … Continue reading

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Link Ch. 12 – Principles of Crisis Communication from Burson Marsteller

Perhaps no public relations agency has more of a reputation for dealing with crisis communication than Burson-Marsteller. Here’s a link to what the firm calls the Ten Principles of the New Crisis Communications.

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Link Ch. 12 – Exxon Valdez and Deepwater Horizon BP PR Disasters

Oil giants Exxon and BP have both had oil spill disasters that have proved to be ongoing public relations problems for both companies as well. Here are a pair of articles from the New York Times that analyze how the … Continue reading

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